Issue 35

January 22, 2024

Minor updates throughout the document.

Issue 34

October 22, 2024

Added information about the configuration for passing ongoing interaction logs to Dynamics 365 at the following topics:

Removed the option Y for local session sharing configuration at the following topics:

• Server Configuration field descriptions (Salesforce)

• Server Configuration field descriptions (Dynamics 365)

• Server Configuration field descriptions (ServiceNow)

Issue 33

August 30, 2024

Added information about Custom Interaction Log Field 1-3 and Custom Transaction Log Field 1-3 at the following topics:

• Activity Options field descriptions (Dynamics 365)

• Activity Options field descriptions (ServiceNow)

Updated the URLs at Installing the APEX package.

Updated Checklist for enabling VDI support for agents with information on adding Citrix URL as a trusted domain on Keycloak Tenant configuration and added further information at Adding Citrix URL as trusted domain.

Added information about the recently added features for Salesforce integration at Avaya Workspaces for CRM integration with Salesforce overview.