Validation for an adjunct-supplied call route

Last Updated : Sep 08, 2012 |
When the switch receives adjunct-supplied call route instructions, the switch validates the route according to the following process:
  1. The switch verifies that the COR rules specified for the target VDN permit the call to be terminated at the adjunct-supplied destination.
  2. The switch validates the following information:
    • Destination number
    • ACD split
    • TAC/AAR/ARS access code
    • Dial plan compatibility
    • Other options specified by the adjunct
  3. If the ASAI adjunct specifies the direct agent call option, the destination number (agent) must be logged into the adjunct-specified ACD split.
  4. If the destination for the call is external, the switch verifies that a trunk is available for the call.