Attendant routing

Last Updated : Aug 26, 2020 |
Prolog information
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The following example shows how Attendant Vectoring can be used to route calls in an attendant environment.
Note:
For the following vector examples, set Tenant Partitioning to y.
VDN 1999
Vector 1
VDN 2999
Vector 2
VDN 3999
Vector 3
1. wait-time 0 secs hearing ringback
2. goto step 7 if time-of-day is all 12:00 to 13:00
3. queue-to attd-group
4. goto step 8 if queue-fail
5. wait 999 secs hearing music
6. busy
7. route-to number 4000 with cov y if unconditionally
8. route-to number 93035381000 with cov y if unconditionally
1. wait-time 0 secs hearing ringback
2. queue-to attd-group
3. goto step 7 if queue-fail
4. announcement 9000
5. wait 999 seconds hearing music
6. disconnect after announcement 9001
7. queue-to hunt-group 1
8. goto step 11 if queue-fail
9.wait 999 secs hearing ringback
10. busy
11. route-to number 93035381000 with cov y if unconditionally
1. wait-time 0 secs hearing ringback
2. goto step 8 if time-of-day is all 12:00 to 13:00
3. queue-to attd-group
4. goto step 11 if queue-fail
5. announcement 9000
6. wait 15 seconds hearing music
7. goto step 4 if unconditionally
8. queue-to attendant 6000
9. goto step 11 if queue-fail
10. wait 999 secs hearing ringback
11. route-to number 93035381000 with cov y if unconditionally