VDN parameters associated with the active VDN

Last Updated : Sep 08, 2012 |
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With VDN Override, you can use the information on the subsequent VDN to which a call is routed to be used instead of the information on the previously active VDN. The new VDN then becomes the active VDN for the call. The information that is associated with the active VDN and with the call as the call progresses through the vector steps includes the following:
  • VDN Name
  • Tenant Number (TN)
  • VDN of Origin Announcement (VOA) Extension
  • VDN Skills (1st, 2nd, 3rd)
  • VDN Return Destination
  • VDN Timed After Call Work (ACW) Interval
  • Best Service Routing (BSR) Application
  • BSR Available Strategy
  • BSR Tie Strategy
  • Display VDN for Route-to Direct Agent Call (DAC)
  • Trunk Adjunct Switch Application Interface (ASAI) Messenger
  • BSR Local Treatment
  • VDN Variables
  • VDN Time Zone Offset
  • Apply Ringback for Auto-Answer Calls