VICP considerations

Last Updated : Aug 27, 2019 |
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  • A VDN is not allowed to be a member of a coverage answer group.
  • A coverage answer group can only be a point in a coverage path. A vector cannot route a covered call to a coverage answer group.
  • Removing a VDN from the system with the remove vdn <extension> command automatically removes the VDN from any coverage paths.
  • By default, features such as Call Coverage, Call Forwarding, RONA, or Night Service cannot redirect calls that cover to a VDN. Therefore the route-to digits or route-to number command with cov set to y is treated the same as cov set to n.
  • The Cvg Enabled for VDN Route-to Party field on the Coverage Path screen allows a second redirection (if needed) when a route-to command with cov = y vector step processes a previously covered call routed to a VDN. The default is n which retains the single redirection operation. If you set the field to y and the call has covered only once, the call redirects again as though the call was placed directly to the VDN. For example, the following second redirection can occur:
    1. the destination has a coverage path or another redirection feature.
    2. the calling user presses the go-to-cover button while the destination rings the principal phone on the second coverage path. The call stops ringing at the second principal phone and moves to the next coverage path.
    3. the second principal phone's Hunt-to Station path is checked for possible hunt before coverage or hunt after coverage redirection.
    4. send-all-calls at the destination station that go to coverage applies.