An incoming call arrives at location 1 and the primary vector processes the call. The vector begins the BSR process by checking the specified resources. An example primary vector for incoming call processing at location 1 is shown in the following example.
In this example, the consider commands in steps 2, 3, and 4 collect information to compare local split 1 with location 2 and location 3. In each case, an available agent is found and an agent idle time returned. The adjust-by in steps 3 and 4 adjusts the value of the agent idle time. Step 5 queues the call to the best location found.
