After a caller makes a reservation for a resort site, the caller is given a callback number. Such a number is helpful if the caller requires more information or wants to check on some arrangement that was previously made. The following figure depicts one approach for activating callback provisions.

After the number is dialed, the call is directed to VDN 3333, which points to vector 3. Note that there are no skill preferences assigned to VDN 3333. Also, VDN 3333 is the only VDN that is administered to point to vector 3. Therefore, the VDN is used for calls from all states.

The collect digits command in step 2 of the previous vector first prompts the caller to enter the 5-digit reservation number and then collects the digits. Once the digits are collected, the adjunct routing link command, if successful, in step 3 causes Communication Manager to send the collected digits, along with other information, to the host in the ASAI adjunct routing request. The host then uses the digits to perform a database lookup for the agent who made the reservation and the resort that corresponds to the reservation. If the agent is currently logged in, the call is automatically routed to the agent. Information on the relevant reservation is displayed at the agent data terminal. If the agent is not logged in, the call is routed to step 5, where the route to command unconditionally routes the call to the VRU VDN 3111.