When more than one agent is available in a split, the BSR consider command collects agent data only for the agent who will receive the next call to that split. This agent is identified according to the agent selection method that is specified in the Group-Type field on the Hunt Group screen.
Note:
For greatest efficiency, the agent selection method used in the splits or skills checked by a BSR vector must match the BSR Available Agent Strategy that is assigned to the active VDN.
