Customer service center

Basic Call Vectoring

Automated attendant

Call Prompting

Data in or voice answer and data or message collection

Call Prompting and Basic Call Vectoring

Distributed call centers

Look-Ahead Interflow (LAI) and Basic Call Vectoring

Help desk

Adjunct Routing, Call Prompting, and Basic Call Vectoring

Insurance or service agency

Basic Call Vectoring, Call Prompting, Rolling Average Speed of Answer (ASA), Expected Wait Time (EWT), Vector Directory Number (VDN) calls, and Automatic Number Identification (ANI) routing

Warranty service with EAS

Basic Call Vectoring and Expert Agent Selection (EAS)

Resort reservation service

Basic Call Vectoring, Adjunct Routing, Call Prompting, and EAS

Local attendant group access code

Attendant Vectoring

Incoming trunk calls to attendant group

Attendant Vectoring

Incoming LDN calls

Attendant Vectoring

QSIG Centralized Attendant Service

Attendant Vectoring

Night station service

Attendant Vectoring

Holiday Vectoring

Holiday Vectoring

Network Call Redirection

Multisite Best Service Routing (BSR) and NCR

Best Service Routing using Expected Wait Time and agent adjustments

Multisite BSR

Dial by Name

Basic Call Vectoring and Call Prompting