With Attendant Vectoring, you can use a set of commands to write call vectors for calls to be routed in non-call center environments. When you set the Attendant Vectoring field to y, all attendant-seeking or dial 0 calls are processed using call vectors, and not by the normal attendant console call routing.

Attendant Vectoring is available in non distributed attendant environments and distributed attendant environments for IAS and QSIG CAS.

The main reason to use Attendant Vectoring is to allow flexible routing of attendant-seeking calls. If users are instructed to dial an attendant VDN, the call can be answered by an attendant, but the call can also be covered to the voice mailbox of a night station.

If you use Attendant Vectoring and Night Service to route calls to a voice mail system, you can also use Automatic Message Waiting (AMW) to notify after-hours personnel about messages in the night service station mailbox by assigning an AMW lamp on the backup telephones. When personnel see new messages, the personnel can check the messages and respond accordingly.