If the Display VDN for Route-to DAC feature is activated for an incoming trunk call routed through a VDN to a vector that initiates a direct agent call to an EAS agent, the format of the called agent station display appears as one of the following:
<Incoming Trunk Name> to <VDN Name>
<Incoming caller ANI> to <VDN Name>
If the Display VDN for Route-To DAC feature is not activated for an incoming trunk call, the called agent station display appears as one of the following:
<Incoming Trunk Name> to <EAS loginID extension>
<Incoming caller ANI> to <EAS loginID extension>
Note:
If the EAS agent to which the call is routed by vector-initiated Direct Agent Calling (DAC) is not available, and the called EAS agent has a coverage path to other EAS agents, the Display VDN for Route-to DAC feature preserves the active VDN name and sends it to the agent station display for a covered-to EAS agent. If the call covers to a normal station extension in the called EAS agent coverage path, the Display VDN for Route-to DAC feature does not apply to the covered-to station display, and the EAS LoginID of the called EAS agent is displayed instead.
