Notify callers about queue position

Last Updated : Sep 08, 2012 |
Prolog information
Metadata
Keywords:
XYZ call center has the following requirements:
  • Announce the position of a call in queue to callers.
  • Do not use a wait time estimate because the call traffic for this call center is random and the talk times are variable.
  • Do not use the existing Integrated Voice Response (IVR) or Voice Response Unit (VRU) equipment.