Passing digits to an adjunct

Last Updated : Aug 27, 2019 |
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Call Prompting allows for the passing of information in the form of collected digits to an adjunct for further processing. Digits are passed to the adjunct by the ASAI Adjunct Routing capability.
An adjunct is any processor that is connected to a switch by the ASAI link. The adjunct makes a routing decision using the adjunct routing link command according to caller information and/or agent availability, and it returns the routing response to the switch. For example, the adjunct can indicate that the call be routed to a specific ACD agent. This is known as Direct Agent Calling (DAC).
A maximum of 16 Call Prompting digits from the last collect digits command can be passed to the adjunct by the adjunct routing link command.
The following example, shows how Call Prompting digits are passed to an adjunct.

Using Call Prompting to pass digits to an adjunct

1. wait-time 0 seconds hearing ringback
2. collect 10 digits after announcement 300 [Please enter your 10-digit account number]
3. adjunct routing link 15
4. wait-time 10 seconds hearing music
5. route-to number 52000 with cov y if unconditionally
6. stop
In step 2 of this vector, the caller is asked to enter a 10-digit account number. Once the account number is entered, the adjunct receives this information from the adjunct routing link command in step 3. This command then makes the appropriate routing decision if it is able to do so. If the command succeeds within the specified wait time, the command routes the call to the appropriate destination, and the call leaves vector processing. If the command fails, vector processing proceeds to the next step.
In addition to the adjunct routing capability, collected digits also can be passed by way of ASAI to an adjunct by prompting for the digits in one vector and then routing the call to a VDN that is monitored by an Event Notification (VDN) association. The collected digits (up to 16) are sent to the adjunct in a Call Offered to Domain Event Report. For detailed information, see Communication Manager CallVisor ASAI Technical Reference.
Note:
Adjunct Routing is fully discussed in Adjunct (ASAI) Routing.