Vector Routing Tables

Last Updated : Sep 08, 2012 |
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You can test digits against entries in a Vector Routing Table. Vector Routing Tables contain lists of numbers used to test a goto...if digits command. Digits that are collected with the collect digits step can be tested to see if the digits are either in or not-in the specified table. Entries in the tables can include either the + or ? wildcard.
  • The + represents a group of digits and can only be used as the first or last character of the string.
  • The ? represents a single digit. Any number of ? can be used at any position in the digit string.
Tables are entered on the Vector Routing Table screen. For information on Vector Routing Tables, see the Administering Avaya Aura® Call Center Elite document.
Use the following Call Vector example to test against the numbers provided in the Vector Routing Table.

Testing for digits in Vector Routing Table

1. wait-time 0 seconds hearing ringback
2. collect 7 digits after announcement 200 [Please enter your account number.]
3. goto vector 8 if digits in table 10
4. queue-to split 5 pri l
5. wait-time 10 seconds hearing ringback
6. announcement 2771
7. wait-time 10 seconds hearing music
8. goto step 6 if unconditionally
If the caller enters an account number listed in the Vector Routing Table, the call is routed to vector 8. If the caller enters an account number that matches the wildcard entry, for example 1345987, the call is routed to vector 8.
If the caller enters an account number that is not listed in the Vector Routing Table, or if the caller does not enter an account number, the call is queued to split 5.
Suppose that, instead of containing a list of premier accounts, the Vector Routing Table contains a list of accounts with a poor payment record. The following example shows a vector that only queues calls with account numbers that are not in the table. Calls in the table route to the collection department.

Testing for digits not in Vector Routing Table

 1. wait-time 0 seconds hearing ringback
 2. collect 7 digits after announcement 200 [Please enter your account number.]
 3. goto step 11 if digits = none
 4. goto step 6 if digits not-in table 10
 5. route-to number 83456 with cov y if unconditionally      [collections]
 6. queue-to split 5 pri l
 7. wait-time 10 seconds hearing ringback
 8. announcement 2771
 9. wait-time 10 seconds hearing music
10. goto step 8 if unconditionally
11. route-to number 0 with cov n if unconditionally
12. stop
If no digits are collected, the call is routed to the operator.
Note:
Entries in Vector Routing Tables can be tested against the telephone number of the caller Automatic Number Identification (ANI). For more information, see ANI /II-digits routing and Caller Information Forwarding (CINFO) in the Programming Call Vectoring Features in Avaya Aura® Call Center Elite document.