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Avaya Aura® Call Center Elite Call Vectoring Feature Description
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LAI command set
Last Updated : Sep 08, 2012 |
Prolog information
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Keywords:
The following table lists the call-acceptance vector commands that are used in LAI.
|
Command
|
Qualification
|
|---|---|
|
announcement
|
Announcement available
Queued for announcement
Retrying announcement
|
|
check split
|
Call terminates to agent
Call queued to split
|
|
collect digits
|
Always, except for ced and cdpd digits, which are neutral
|
|
converse-on split
|
VRU answers the call
Call queued to converse split
|
|
disconnect
|
With announcement and announcement available
With announcement and queued for announcement
With announcement and retrying announcement
|
|
messaging split
|
Command successful
Call queued
|
|
queue-to split
|
Call terminates to agent
Call queued to split
|
|
route-to
|
Terminates to valid local destination
Successfully seizes a non-PRI trunk
Results in a LAI call attempt, and the call is accepted by the far-end switch
|
|
wait-time
|
Always, except wait-time hearing i-silent, which is neutral
|
If the receiving Communication Manager is unable to accept the LAI call, one of the vector steps executes call denial.
Note:
Use the busy command instead of the disconnect command to allow for compatibility with similar network services such as Alternate Destination Redirection (ADR).
|
Vector command
(for call denial)
|
Qualification
|
|---|---|
|
busy
|
Always
|
|
disconnect
|
Without announcement
With announcement but announcement unavailable
|
|
reply-best
|
Always. Used with BSR
|
The vector commands in the following table are treated as neutral because the commands do not generate call acceptance or denial messages.
|
Neutral vector command
|
Qualification
|
|---|---|
|
adjunct routing link
|
Always
|
|
announcement
|
Announcement unavailable
|
|
check split
|
Call neither terminates nor queues
|
|
collect ced/cdpd digits
|
Always
|
|
consider
|
Always. Used with BSR
|
|
converse-on split
|
Call neither terminates nor queues
|
|
goto step
|
Always
|
|
goto vector
|
Always
|
|
messaging split
|
Command failure
|
|
queue-to split
|
Call neither terminates nor queues
|
|
route-to
|
Unsuccessful termination
Trunk not seized
LAI call denied by the far-end switch
|
|
stop
|
Always
|
|
wait-time hearing i-silent
|
Always
Note:
This command is used following an adjunct routing link command in applications where the adjunct decides whether to accept or reject the Look-Ahead calls.
|