Supporting

Avaya Aura® Communication Manager System Capacities Table

Read about the system capacity and system scalability.

Implementation engineers, sales engineers, and solution architects

Programming Call Vectoring Features in Avaya Aura® Call Center Elite

Write and edit call vectors.

Implementation engineers and system administrators

Avaya Aura® Call Center Elite Call Vectoring Feature Description

Learn how the Call Vectoring feature work and get to now details about feature characteristics, capabilities, capacities, and interactions.

Implementation engineers and system administrators

Understanding

Avaya Aura® Call Center Elite Feature Reference

Read about Automatic Call Distribution (ACD) and Call Vectoring features.

All users of Avaya Aura® Call Center Elite

Avaya Aura® Communication Manager Feature Description and Implementation

Read about Avaya Aura® Communication Manager features.

All users of Communication Manager

Using

Using Avaya Business Advocate

Learn how to use Business Advocate for agent selection and call selection.

Contact center managers, system administrators, and supervisors

Using Avaya 96X1 SIP Agent Deskphones with Avaya Aura® Call Center Elite

Know the prerequisites for using Avaya 96X1 SIP agent deskphones with Call Center Elite.

Implementation engineers and system administrators

Administering

Administering Avaya Aura® Call Center Elite

Administer all the Call Center Elite features.

System administrators

Troubleshooting

Troubleshooting Avaya Aura® Call Center Elite

Know how to troubleshoot common problems and denial events related to Call Center Elite.

All users who perform troubleshooting tasks in Call Center Elite

Implementation

Planning for an Avaya Aura® Call Center Elite Implementation

Know how to transition from a basic call center environment to an Expert Agent Selection (EAS) and a Call Vectoring environment.

All users who perform Call Center Elite site preparation and planning tasks, including implementation engineers and sales engineers.