Display VDN for Route-to DAC feature operation

Last Updated : Dec 12, 2023 |
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The Display VDN for Route-to DAC feature is designed for call scenarios where a VDN-initiated call is routed to a vector where direct agent calls are originated by one of the following methods:
  • A route-to number vector step with cov parameter set to y, where the number field is administered with a valid EAS loginID extension.
  • A route-to digits vector step with coverage parameter set to y, where a collect digits vector step preceding this step is used to allow the caller to enter the digits for an EAS LoginID extension.
  • An adjunct routing link vector step, where a direct agent call is originated by the Route Select digit information returned from a CTI application.
The Display VDN for Route-to DAC feature is activated for an incoming trunk call when the call is routed through a VDN that has the Display VDN for DAC Calls? field administered to y. When one of the above-listed vector steps routes such an incoming call as a direct agent call to an EAS loginID extension, the active VDN name is shown on the called agent station display instead of the called EAS agent's LoginID name. If this call is routed to another EAS agent in the initially-called EAS agent coverage path, the active VDN name will again be shown on the covered-to agent station display, instead of the initially-called EAS agent LoginID name.