VIV job aid

Last Updated : Jun 01, 2018 |
Prolog information
Metadata
Keywords:
The following table summarizes the basic functions and characteristics of the different VIV types:
Variable type
Description
Scope
Specification
Max digit length
Assigns
agent
Maintains the identifier of the Last EAS Agent to drop off the call throughout the life cycle of the call. The lifecycle of the call can include Transfers, Blind or Consultative, conferencing, or re-routing.
The agent type variable is read-only and cannot be set. The agent variable can be assigned only in the following conditions:
  • By setting an asaiuui variable in a VRD vector
  • As a converse-on operand [operand1 or operand2] in a VRD vector.
Identifier of the Last EAS Agent to drop off the call throughout the life cycle of the call.
ani
Holds the phone number of the caller
Start digit position and Length
16
Incoming call data
asaiuui
Holds call-specific user data associated with the caller
Start digit position and Length
16 out of a total of 96
Incoming call or ASAI application data
collect
Holds user-defined digits associated with the call for control, routing or special treatment that can be assigned a value by the Variables for Vectors table, collect digits steps or the set vector command.
Start digit position and Length
16
The for parameter of the collect digits command or assignment in the variables table
tod
Holds the current time of day in 24-hour format for processing
None
Always 4
The main server system clock - for example, 02:19 = 02:19 am
dow
Holds the current day of week for processing
None
1
The main server system clock (1-7) - for example, 1 = Sunday
doy
Holds the current day of year for processing
None
Always 3
The main server system clock (1-365 or 1 -366 in a leap year)
stepcnt
Provides the count of vector steps executed for the call, including the current step
None
4
The vector processing step counter
value
Holds a single numerical digit (0-9) for user-defined processing
None
1
A user-defined value entered using the VAC FAC procedure or assignment in the variables table
vdn
Holds the VDN extension number of the call for processing
Active or Latest VDN
16
Routing for a call
vdntime
Provides the time taken, in seconds, by a call center to process a call.
None
Always 4
Time in vector processing including prior processing for a call routed by BSR/LAI