Clearing caller information from the station display

Last Updated : Sep 08, 2012 |
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Administrators can decide when an agent’s station display is cleared of caller information. Options include:
  • Clearing the existing call information when the next call is received
  • Clearing the existing call information when the call is released - whether the agent enters After Call Work (ACW) or not
  • Clearing the existing call information when the agent leaves ACW mode or if the agent does not enter ACW, when the call is released