Use Variables in Vector (VIV) to achieve the following objectives:
Improve the efficiency of vector administration
Provide increased manager and application control over call treatment
Create vectors to meet the needs of the callers and the call center operations
You can define vector variables in a central variable administration table and change the assigned values by means of special vectors, VDNs or Feature Access Codes (FACs).
Based on the variable type, variables can use either call-specific data or fixed values that are identical for all calls. In either case, you can reuse an administered variable in many vectors.
