Intercept attendant group calls

Last Updated : Sep 08, 2012 |
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When calls are placed to the attendant group or become attendant group calls for the reasons listed below, a check is made for an assigned attendant VDN. If an attendant VDN is assigned and either the system is not in night service or the system is in night service and a night console is available, the call is redirected to the VDN for subsequent vector processing. Otherwise, the call is treated with typical attendant group procedures.
The following occurrences can cause a call to become an attendant group call:
  • Listed Directory Number (LDN)
  • Attendant group in coverage path
  • Attendant control of trunk group access
  • Calls forwarded to attendant group
  • Controlled Restriction
  • Dialed attendant access code
  • DID/Tie/ISDN intercept treatment
  • DID time-out due to Unanswered DID Call Timer expiration
  • DID busy treatment
  • Security Violation Notification (SVN)
  • Multi frequency signaling with attendant group as terminating destination
  • CDR buffer full with attendant group as Call Record Handling Option
  • Trunk incoming destination is attendant group
  • Trunk group night service destination is attendant group
  • Hunt group night service destination is attendant group
  • Automatic Circuit Assurance (ACA) referral
  • VDN routes to the attendant access code.
Vector override always applies to attendant VDNs.
Related links
Attendant Vectoring and attendant VDNs