Local attendant group access code

Last Updated : Sep 08, 2012 |
When a station dials the attendant access code, the call is redirected to vector 1. If it is lunch time, the call is sent to a hunt group and vector processing terminates. If it is not lunch time, the call is sent to attendant group 1. If an attendant is available, the call is directed to the attendant and vector processing terminates. Otherwise, the call is queued to the attendant group and the caller hears music from a music source that is assigned to TN 1 until an attendant answers the call. If the call cannot be queued, it is routed to a remote location with coverage, and vector processing terminates. If the call is unanswered after 999 seconds in the attendant queue, the caller hears a busy signal and vector processing terminates.
Note:
The route-to command leaves vector processing as soon as the call is successfully routed. So, if it is lunch time the call routes to the hunt group and all hunt group processing applies. If the group is assigned a queue, the call is queued. If the group is not assigned a queue and the coverage criteria is met, the call follows the hunt group’s coverage path. If the hunt group is in night service, the call goes to the hunt group’s night service destination. If the route-to command indicates coverage n, the hunt group’s coverage path is not followed and vector step 7 applies.