Call Prompting makes it possible to provide a menu of options that callers can use to satisfy their information needs. Callers select the desired option by entering the appropriate requested digit. Once the digit is entered, a conditional branch to the appropriate treatment is made. The treatment is usually provided by the route-to number command.
The following example shows how digits are used to select options.
Using Call Prompting to select options
1. wait-time 0 seconds hearing ringback 2. collect 1 digits after announcement 3531 [Thank you for calling Bug Out Exterminators. If you wish to learn about the services we provide, please dial 1. If you would like to set up an appointment for one of our representatives to visit your home or place of business, please dial 2.] 3. route-to number 4101 with cov y if digit = 1 4. route-to number 4102 with cov y if digit = 2 5. route-to number 0 with cov n if unconditionally 6. disconnect after announcement none
In step 2 of this vector, the caller is asked to enter either 1 or 2, depending on the service used by the caller. If one of the digits is entered, an appropriate step (3 through 4) routes the call to the relevant extension, that is, either 4101 or 4102. If one of the digits is not entered, the call is routed to the attendant (step 5).
