Call transfer to VDNs

Last Updated : Sep 08, 2012 |
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Care needs to be taken when writing a vector to which callers will be transferred. This is especially true if the vector manipulates or tests data that is delivered with the incoming call, such as ANI, II-digits, or CINFO digits.
To understand why care is needed, it is necessary to understand how a transferred call is treated. There are three main steps in a call transfer.
  1. The transferring party hits the transfer button. The caller is put on hold. A second call is created with the transferring party as the originator.
  2. The transferring party dials the VDN extension. Vector processing starts. The transferring party, not the caller, hears the initial vector provided feedback, if any.
  3. The transferring party hits the transfer button for the second time. The two calls merge. The transferring party is dropped from the call. The caller becomes the originator of the new call. The caller now begins to receive vector provided feedback.
Between transfer steps 2 and 3 there is always a small but finite amount of time during which it is the transferring party who is connected to the vector. Any testing of ANI, II-digits, or CINFO digits during this time window applies to the transferring party and not to the caller. For this reason, it is recommended that vectors not start with an ANI, II-digit, or collect cdpd/ced step. Insert a delay of sufficient length to allow the transferring party to complete the transfer.
A delay is not required before a collect x digits after announcement step because a collect announcement is restarted for the caller when the transfer is complete.