Call Vectoring interacts with a management information system that helps monitor and report Call Vectoring activities. The management system is either an Avaya Call Management System (CMS) or an Avaya Basic Call Management System (BCMS).

CMS, which is installed on an adjunct processor, collects and processes ACD information to generate reports. BCMS, which is part of Communication Manager, collects ACD information and generates a limited number of reports. CMS reporting and data storage capabilities are much more extensive than those of BCMS.