Troubleshooting scenarios and repair actions for AGL

Last Updated : Oct 07, 2026 |
Prolog information
Under the following circumstances, the Station screen, command: status station, sometimes shows a different AGL than the one in use.
  • If you change the region that a telephone registers to by changing the ip-network-map, Communication Manager does not download the new AGL to that telephone until you re-register the telephone.
  • The status station command shows what the system sent to the telephone. The information stored by the telephone is hidden from the system. If the system sends an AGL to a telephone and the telephone reboots after that, the AGL that the telephone got from the Dynamic Host Configuration Protocol (DHCP) server can differ from the one displayed by the status station command.
  • If the gatekeeper sending the RCF to the telephone is not in the AGL, some telephones add that particular gatekeeper address to their local AGL copy.