Attendant Console Feature Buttons

Last Updated : Oct 07, 2026 |
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Feature Buttons

The following table lists the feature buttons that you can assign to an attendant console.
Attendant console feature buttons
Feature or Function
Recommended Button Label
Value Entered on Attendant Console Screen
Maximum Allowed
Notes
Abbreviated Dialing
AD
abrv-dial (List:___ DC:___)
1 per List/ DC
1
Administered Connection [status lamp]
AC Alarm
ac-alarm
1
Automatic Call Distribution (ACD)
After Call Work
after-call (Grp. No.__)
N
2
Assist
assist (Grp. No:__)
1 per split group
2
Auto In
auto-in (Grp. No.__)
1 per split group
2
Auxiliary Work
aux-work (Grp. No.__)
1 per split group
2
Manual-In
manual-in (Grp. No.__)
1 per split group
2
Release
release
1
Work Code
work-code
1
Stroke (0-9)
stroke-cnt (Code:_)
1
3
Attendant Console (Calls Waiting)
CW Aud Off
cw-ringoff
1
Attendant Control of Trunk Group Access (Activate)
Cont Act
act-tr-grp
1
Attendant Control of Trunk Group Access (Deactivate)
Cont Deact
deact-tr-g
1
Attendant Direct Trunk Group Select
Local TG
Remote TG
local-tgs (TAC:__)
remote-tgs (LT:__)
(RT:__)
12
4
Attendant Crisis Alert
Crisis Alert
crss-alert
1
Attendant Display [display buttons]
Date/Time
date-time
1
Inspect Mode
inspect
1
Normal Mode
normal
1
Stored Number
stored-num
1
Attendant Hundreds Group Select
Group Select _
hundrd-sel (Grp:__)
20 per console
5
Attendant Room Status
Occupied Rooms Status
occ-rooms
1
6
Maid Status
maid-stat
1
6
Attendant Override
Override
override
1
Automatic Circuit Assurance
ACA
aca-halt
1 per system
Automatic Wakeup (Hospitality)
Auto Wakeup
auto-wkup
1
Busy Verification
Busy Verify
verify
1
Call Coverage
Cover Cback
cov-cback
1
Consult
consult
1
Go To Cover
goto-cover
1
Call Coverage [display button]
Cover Msg Rt
cov-msg-rt
1
Call Offer (Intrusion)
Intrusion
intrusion
1
Call Prompting [display button]
Caller Info
callr-info
1
Call Type
Call Type
type-disp
1
Centralized Attendant Service
CAS-Backup
cas-backup
1
Check In/Out (Hospitality) [display buttons]
Check In
check-in
1
Check Out
check-out
1
Class of Restriction [display button]
COR
class-rstr
1
Conference Display [display button]
Conference Display
conf-dsp
1
Demand Print
Print Msgs
print-msgs
1
DID View
DID View
did-view
1
Do Not Disturb (Hospitality)
Do Not Disturb
dn-dst
1
Do Not Disturb (Hospitality) [display buttons]
Do Not Disturb Ext
ext-dn-dst
1
Do Not Disturb Grp
grp-dn-dst
1
Don’t Split
Don’t Split
dont-split
1
Emergency Access To the Attendant
Emerg. Access To Attd
em-acc-att
1
Facility Busy Indication [status lamp]
Busy (trunk or extension#)
busy-ind (TAC/Ext: _)
1 per TAC/ Ext.
7
Facility Test Calls [status lamp]
FTC Alarm
trk-ac-alm
1
Far End Mute [display button]
Far End Mute for Conf
fe-mute
1
Group Display
Group Display
group-disp
1
Group Select
Group Select
group-sel
1
Hardware Failure [status lamps]
Major Hdwe Failure
major-alrm
10 per system
Auto Wakeup
pr-awu-alm
1
DS1 (facility)
ds1-alarm
10 per system
PMS Failure
pms-alarm
1
PMS Ptr Alm
pr-pms-alm
1
CDR 1 Failure
cdr1-alrm
1
CDR 2 Failure
cdr2-alrm
1
Sys Ptr Alm
pr-sys-alm
1
Hold
Hold
hold
1
Integrated Directory [display button]
Integrtd Directory
directory
1
Incoming Call Identification
Coverage (Group number, type, name, or ext.#)
in-call-id
N
Intrusion (Call Offer)
Intrusion
intrusion
1
Leave Word Calling
Cancel LWC
lwc-cancel
1
LWC
lwc-store
1
Leave Word Calling [display buttons]
Delete Msg
delete-msg
1
Next
next
1
Call Display
call-disp
1
Leave Word Calling (Remote Message Waiting) [status lamp]
Msg (name or extension #)
aut-msg-wt (Ext:___)
N
Login Security Violation
lsvn-halt
lsvn-halt
1 per system
Message Waiting
Message Waiting Act.
mwn-act
1 per system
Message Waiting Deact.
mwn-deact
1 per system
Night Service
Trunk Grp. NS
trunk-ns (Grp. No.__)
1 per trunk group
9
No Answer Alert
noans-altr
noans-altr
1 per group
Off Board Alarm
off-bd-alm
off-bd-alm
1 per group
Page 1 Link Alarm Indication
PAGE1 Alarm
pg1-alarm
1 per station
Page 2 Link Alarm Indication
PAGE2 Alarm
pg2-alarm
1 per station
PMS Interface [display buttons]
PMS display
Priority Attendant Group
prio-grp
prio-grp
1
Priority Calling
Prior Call
priority
N
Position Busy
Position Busy
pos-busy
1
Queue Status Indications (ACD) [display buttons]
AQC
atd-qcalls
1
AQT
atd-qtime
Queue Status Indications (ACD) [status lamps]
NQC
q-calls (Grp:_)
1
10
OQT
q-time Grp:_)
1 per hunt group
10
Remote Access Security Violation
rsvn-halt
rsvn-halt
1 per system
Ringing
In Aud Off
in-ringoff
1
Security Violation Notification Halt
ssvn-halt
ssvn-halt
1 per system
Send-nn feature calling
send-nn
send-nn
Depends on station type
Serial Call
Serial Call
serial-cal
1
Split/Swap
Split-swap
split-swap
1
11
System Reset Alert
System Reset Alert [status lamp]
rs-alert
1
Station Security Code Notification Halt
ssvn-halt
ssvn-halt
1 per system
Night Service (ACD)
Hunt Group
hunt-ns (Grp. No.__)
3 per hunt group
12
Time of Day Routing [display buttons]
Immediate Override
man-ovrid
1
Clocked Override
clk-overid
1
Timed Reminder
RC Aud Off
re-ringoff
1
Timer
Timer
timer
1
Trunk Identification [display button]
Trunk-ID
trk-id
1
Trunk Group Name [display button]
Trunk-Name
trunk-name
1
Visually Impaired Service (VIAS)
VIS
vis
1
Console Status
con-stat
1
Display
display
1
DTGS Status
dtgs-stat
1
Last Message
last-mess
1
Last Operation
last-op
1
VDN of Origin Announcement Repeat
VOA Repeat
voa-repeat
1
12
VuStats
VuStats
vu-display
1
  1. List: List number 1 to 3 where the destination number is stored. DC: Dial codes of destination number.
  2. Grp: The split group number for ACD.
  3. Code: Enter a stroke code (0 through 9).
  4. TAC: local-tgs — TAC of local TG
    remote-tgs — (L-TAC) TAC of TG to remote PBX
    remote-tgs — (R-TAC) TAC of TG on remote PBX
    The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). Label associated button appropriately so as to easily identify the trunk group.
  5. Grp: Enter a hundreds group number (1 through 20).
  6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options (Optional Features) screen.
  7. Ext: Can be a VDN extension.
  8. Grp: A trunk group number.
  9. Grp: Group number of the hunt group.
  10. The attendant can alternate between active and split calls.
  11. VDN of Origin must be enabled.