Providing music-on-hold service for multiple tenants

Last Updated : Oct 07, 2026 |
Before you begin
Before you can administer tenants in your system, Tenant Partitioning must be set to
If you manage the switching system for an entire office building, you might need to provide individualized telephone service for each of the firms who are tenants. You can set up your system so that each tenant can have its own attendant, and can chose to have music or play special announcements while callers are on hold.
The following example illustrates how to administer the system for one tenant to play Country music for callers on hold, and another to play Classical music.
  1. Enter change music-sources on the administration interface.
  2. For Source No 1, enter music in the Type column.
    STEP RESULT:
    The system displays a Type field under the Source column.
  3. In the Type field, enter port.
    STEP RESULT:
    The system displays a blank text field.
  4. Enter the port number, 1v301 in this case, in the text field.
  5. In the description field, enter Country.
  6. Move to Source 3, and enter music in the Type column, port in the Type field, 1v303 for the port number, and Classical for the Description.
  7. Press Enter to save your changes.
  8. Enter change tenant 1.
    STEP RESULT:
    The system displays the Tenant screen.
  9. In the Tenant Description field, type Dentist.
    ADDITIONAL INFORMATION:
    The system identifies the client in this partition.
  10. In the Attendant Group field, type the attendant group number.
    ADDITIONAL INFORMATION:
    Note:
    The attendant group number must also appear in the Group field of the Attendant Console screen for this tenant.
  11. In the Music Source field, type 1.
    STEP RESULT:
    Callers to this tenant hear country music while on hold.
  12. Press Enter to save your changes.
  13. To administer the next partition, enter change tenant 2.
  14. Administer this tenant, Insurance Agent, to use Attendant Group 2 and Music Source 3. Be sure to change the Attendant Console screen so that this attendant is in group 2. The callers of this tenant hear classical music on hold.
Related links
Music-on-hold