If you do not want to set up pickup groups and extended pickup groups, but still want selected people to answer other telephones, use Directed Call Pickup. Before a person can use this feature, you must enable Directed Call Pickup on your system.
Telephones that can be answered by another extension using Directed Call Pickup must have a Class of Restriction (COR) that allows this feature.
Telephones that can answer another extension using Directed Call Pickup must have a COR that allows this feature.
In this exercise, you will:
Determine if Directed Call Pickup is enabled on your system.
Create one or more Classes of Restriction (COR) that allow Directed Call Pickup.
Assign the COR to individual extensions.
Assign a Directed Call Pickup button to each extension that is assigned the COR.
