Administering Unicode Display

Last Updated : Oct 07, 2026 |
Prolog information
To use Unicode display languages, you must have the appropriate Avaya Unicode Message files loaded on Communication Manager. These files are named avaya_unicode.txt (standard telephone messages), custom_unicode.txt (posted messages and system labels), avaya_user-defined.txt (standard telephone messages using Eurofont), and custom_user-defined.txt (posted messages and system labels using Eurofont).
To use the Phone Message files avaya_unicode.txt and custom_unicode.txt, you must have Unicode-capable stations, such as the 4610SW, 4620SW, 4621SW, and 4622SW, Sage, Spark, and 9600-series Spice telephones, and Avaya Softphone R5.0. Unicode is also an option for the 2420J telephone when Display Character Set on the System Parameters Country-Options screen is
Only Unicode-capable stations have the script (font) support that is required to match the scripts that the Unicode Phone Message file uses. To use the user-defined messages files avaya_user-defined.txt and custom_user-defined.txt you must use an Avaya digital telephone that supports Eurofont or Kanafont.
Note:
To view the dial pad letter/number/symbol mapping tables used for the integrated directory, see Telephone Display in Avaya Aura® Communication Manager Feature Description and Implementation.
The following languages are available using Unicode display:
  • Chinese
  • Czech
  • Danish
  • Dutch
  • German
  • Hebrew
  • Hungarian
  • Icelandic
  • Italian
  • Japanese
  • Korean
  • Macedonian
  • Polish
  • Romanian
  • Russian
  • Servian
  • Slovak
  • Swedish
  • Ukrainian