Adding multiple call center agents

Last Updated : Oct 07, 2026 |
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You can add multiple call center agents, all with the same settings, based on an agent that is already administered.
  1. Enter command duplicate agent-loginID on the CLI screen and the extension of the agent you want to duplicate.
  2. Select Start and enter the extension you want to use for the first new agent.
  3. Select count and the number of agents you want to add.
  4. On the Agent LoginID screen, fill in the required information.
    ADDITIONAL INFORMATION:
    For more information, see Avaya Call Center Release 4.0 Automatic Call Distribution (ACD) Guide.