You can use night service to direct calls to an alternate location when the primary answering group is unavailable. For example, you can administer night service so that anyone in your marketing department can answer incoming calls when the attendant is at lunch or has left for the day.
Once you administer night service to route calls, your end-users merely press a button on the console or a feature button on their telephones to toggle between normal coverage and night service.
There are five types of night service:
Night Console Night Service — directs all attendant calls to a night or day/night console
Night Station Night Service — directs all incoming trunk or attendant calls to a night service destination
Trunk Answer from Any Station (TAAS) — directs incoming attendant calls and signals a bell or buzzer to alert other employees that they can answer the calls
Trunk Group Night Service — directs incoming calls to individual trunk groups to a night service destination
Hunt Group Night Service — directs hunt group calls to a night service destination
