Setting up call forwarding for users

Last Updated : Oct 07, 2026 |
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This section shows you how to give your users access to call forwarding.
We will change a call forwarding access code from a local telephone with a Class of Service of 1:
  1. Type change feature-access-codes.
  2. Press Enter.
    STEP RESULT:
    The system displays the Feature Access Code (FAC) screen.
  3. In the Call Forwarding Activation Busy/DA field, type *70.
    STEP RESULT:
    The *70 feature access code activates the call forwarding option so incoming calls forward when your telephone is busy or does not answer.
  4. In the Call Forwarding Activation All field, type *71.
    STEP RESULT:
    The *71 feature access code forwards all calls.
  5. In the Call Forwarding Deactivation field, type #72.
    STEP RESULT:
    The #72 feature access code deactivates the call forwarding option.
  6. Press Enter to save your changes.
  7. Type change cos.
  8. Press Enter.
    STEP RESULT:
    The system displays the Class of Service screen.
  9. On the Call Fwd-All Calls line, in the 1 column, type y.
    STEP RESULT:
    With this the user with this Class of Service can forward their calls. The 1 column is for telephones with a Class of Service of 1.
  10. On the Console Permissions line, in the 1 column, type y.
    STEP RESULT:
    With this the user can define call forwarding on any station, not just the dialing station.
  11. On the Restrict Call Fwd-Off Net line, in the 1 column, type y.
    STEP RESULT:
    This restricts your users from forwarding calls off-site. If you want your users to be able to call off-site, leave this field as
  12. On the Call Forward Busy/DA line, in the 1 column, type y.
    STEP RESULT:
    This forwards a user’s calls when the telephone is busy or doesn’t answer after a programmed number of rings.
  13. Press Enter to save your changes.
Related links
Call Forwarding