Associating individual pickup groups with an extended pickup group

Last Updated : Oct 07, 2026 |
Prolog information
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  1. Type change pickup-group n, where n is a pickup group number.
    In this example, let us change pickup group 15 (Executives). Type change pickup-group 15.
  2. Press Enter.
    STEP RESULT:
    The system displays the Pickup Group screen. Notice that the system displays the Extended Group Number field on the Pickup Group screen. The system will display this field because you set the Extended Group Call Pickup field on the Feature-Related System Parameters screen to flexible.
    Important:
    If you change your system from simple to flexible extended pickup groups (see Changing extended pickup groups), the system automatically populates the Extended Group Number field on the Pickup Group screen for each pickup group member. For example, pickup groups 13 and 14 are members of extended pickup group 4. If you change the system from simple to flexible extended pickup groups, the system automatically populates the Extended Group Number field to 4 on the Pickup Group screen for these two pickup groups.
    You are not required to keep the number that the system automatically populates in the Extended Group Number field. You can change the number in the Extended Group Number field to another pickup group number. You can also make the field blank.
  3. If you want to associate, or "point" the pickup group to an extended pickup group, type the number of the extended pickup group for which this pickup group can answer calls in the Extended Group Number field. In this example, manually associate pickup group 15 (Executives) to extended pickup group 4. For this example, let us say that you followed the same procedure for pickup group 16 (Finance).
    ADDITIONAL INFORMATION:
    Note:
    You do not have to populate the Extended Group Number field. You can leave the Extended Group Number field blank. You can just as easily point the pickup group to a different extended pickup group. For example, you can point pickup group 13 (Credit Services) to extended pickup group 2, even though pickup group 13 is not a member of extended pickup group 2.
  4. Click Enter to save your changes.
Related links
Creating flexible extended pickup groups