Here is how flexible extended pickup groups work.
Notice that pickup groups 13, 14, and 16 are now members of extended pickup group 4. On the Pickup Group screen for pickup groups 13, 14, and 16, you also pointed each pickup group to extended pickup group 4.
Pickup group 15 (Executives) is not a member of extended pickup group 4. However, on the Pickup Group screen for group 15, you pointed pickup group 15 to extended pickup group 4.
In addition to answering calls to their own pickup group:
Notice that pickup groups 13, 14, and 16 are now members of extended pickup group 4. On the Pickup Group screen for pickup groups 13, 14, and 16, you also pointed each pickup group to extended pickup group 4.
Pickup group 15 (Executives) is not a member of extended pickup group 4. However, on the Pickup Group screen for group 15, you pointed pickup group 15 to extended pickup group 4.
In addition to answering calls to their own pickup group:
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Any member of pickup group 13 can answer calls to pickup groups 14 and 16.
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Any member of pickup group 14 can answer calls to pickup groups 13 and 16.
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Any member of pickup group 16 can answer calls to pickup groups 13 and 14.
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Any member of pickup group 15 can answer calls to pickup groups 13, 14, and 16 because pickup group 15 points to extended pickup group 4.
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Any member of pickup groups 13, 14 and 16 cannot answer calls to pickup group 15 because pickup group 15 is not a member of extended pickup group 4.
