Dynamic hunt group queue slot allocation

Last Updated : Oct 07, 2026 |
Prolog information
The dynamic hunt group queue slot allocation feature eliminates the need to preallocate queue slots for hunt groups. The system dynamically allocates the queue slots from a common pool on an as-needed basis. All possible calls can be queued. There is no additional administration needed. This feature expands the capacities of your system by eliminating the potential of missed calls due to a full queue
When the Queue? field on the Hunt Group screen is set to
  • Automatic Call Distribution (ACD) non-vector/vector splits and skills
  • Non-ACD hunt group
  • Voice mail