You can define system-wide console settings on the Console Parameters screen. For example, if you want to warn your attendants when there are more than 3 calls in queue or if a call waits for more than 20 seconds, complete the following steps:
Type change console-parameters.
Press Enter
STEP RESULT:
The system displays the Console Parameters screen.
In the Calls in Queue Warning field, enter 3.
ADDITIONAL INFORMATION:
The system lights the console’s second call waiting lamp if the number of calls waiting in the attendant queue exceeds 3 calls. Click Next to display page 2.
In the Time in Queue Warning field, enter 20.
ADDITIONAL INFORMATION:
The system issues a reminder tone if a call waits in the attendant queue for more than 20 seconds.
Press Enter to save changes.
ADDITIONAL INFORMATION:
Note:
Some of the settings on the individual Attendant Console screens can override your system-wide settings.
