Administering Denied or Invalid Calls

Last Updated : Oct 07, 2026 |
You can administer your system to reroute denied or invalid calls to an announcement, the attendant, or to the vector directory number.
The following calls are rerouted.
  • All outward restricted call attempts to routed to an announcement at extension 2040.
  • All incoming calls that are denied to routed to the attendant.
  • All invalid dialed numbers are routed to an announcement at extension 2045.
  • All invalid incoming calls are routed to a vdn at 2050.
The steps for the rerouting are as follows:
  1. Enter change system-parameters features.
    STEP RESULT:
    The system displays the Feature-Related System Parameters screen.
  2. In the Controlled Outward Restriction Intercept Treatment field, type announcement.
    STEP RESULT:
    The system displays a blank field.
  3. In the blank field, type 2040.
    ADDITIONAL INFORMATION:
    This is the extension of an announcement you recorded earlier.
  4. In the DID/Tie/ISDN Intercept Treatment field, type attd.
    ADDITIONAL INFORMATION:
    The attendant uses this to handle incoming calls that have been denied.
  5. In the Invalid Number Dialed Intercept field, type announcement.
    STEP RESULT:
    The system displays a blank field.
  6. In the blank field, type 2045.
    ADDITIONAL INFORMATION:
    This is the extension of an announcement you recorded earlier.
  7. In the DID/Tie/ISDN Intercept Treatment field on Page 1, type vdn.
    STEP RESULT:
    The system displays a blank field.
  8. In the blank field, type 2050.
    ADDITIONAL INFORMATION:
    This routes all incoming invalid calls to the specified vector directory number.
    For more information on how to create VDN, see Adding a Vector Directory Number.
  9. Save the changes.
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