Setting up night station service to voice mail

Last Updated : Oct 07, 2026 |
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The night station service (also known as Listed Directory Number (LDN) Night Service) sends calls directed to an LDN to voice mail when the system is in night service.
What is described below is a common setup; however, you can use a regular extension in this field, but it will not follow coverage.
Note:
You can use a dummy hunt group (one with no members) or an exported station with a coverage path. The instructions below use a hunt group.
  1. Type add hunt-group next.
  2. Press Enter.
    STEP RESULT:
    The system displays the Hunt Group screen.
    The Group Number field fills automatically with the next hunt group number.
  3. In the Group Name field, type the name of the group.
    ADDITIONAL INFORMATION:
    In our example, type ldn nights. There should be no members in this hunt group.
  4. Click Enter to save your changes.
    ADDITIONAL INFORMATION:
    Note:
    If you are using tenant partitioning, the command for the next step will be change tenant x. If you are using tenant partitioning, the Night Destination field does not appear on the Listed Directory Numbers screen. Instead, it is on the Tenant screen.
  5. Type change listed-directory-numbers.
  6. Press Enter.
    STEP RESULT:
    The system displays the Listed Directory Numbers screen.
  7. In the Night Destination field, add the night destination on the listed directory telephone.
    ADDITIONAL INFORMATION:
    In our example, type 51002.
  8. Click Enter to save your changes.
  9. Type change console-parameters.
  10. Press Enter.
    STEP RESULT:
    The system displays the Console Parameters screen.
  11. In the DID-LDN Only to LDN Night Ext field, type n.
  12. Click Enter to save your changes.
  13. From a telephone with console permissions, dial the call forwarding feature access code, then the hunt group’s extension, followed by the main number of AUDIX.
    ADDITIONAL INFORMATION:
    In our example, dial 51002.
    ADDITIONAL INFORMATION:
    Note:
    You should receive the confirmation tone (3 beeps). This step is very important as calls to the LDN night service extension do not follow coverage.
  14. In voice mail, build your auto attendant with the extension of the Listed Directory Number, not the hunt group.
    ADDITIONAL INFORMATION:
    The originally dialed number was the LDN. That is what Communication Manager passes to the voice mail. In the case of the INTUITY and newer embedded AUDIX Voice Mail systems, you can use the Auto Attendant routing table to send the calls to a common Auto Attendant mailbox.