When a telephone is in the Admin mode, the telephone is not able to accept any calls
The telephone is treated as if it were busy. Also, a user cannot make calls while in the Admin mode.
Any button state a telephone is in when the telephone enters the Admin mode stays active while the telephone is in the Admin mode.
ACD agents who need access to the Admin mode of TSA must be logged off before pressing the Admin button.
If they are not logged off when they attempt to enter the Admin mode, they receive a denial (single-beep) tone.
Call Forwarding can be active and works correctly in the Admin mode.
An active Call Forwarding button cannot be removed when the telephone is in the Admin mode.
The telephone must be on-hook to go into the Admin mode.
The Headset On/Off button must be in the
A telephone that is in the Admin mode of TSA cannot be remotely unmerged by the PSA feature.
If a user has Abbreviated and Delayed Ringing active, a call can be silently ringing at a telephone and the user might not realize it. This ringing prevents the user from entering the Admin mode of TSA.
