Adding a new station

Last Updated : Oct 07, 2026 |
Before you begin
Ensure that the extension number you use conforms to your dial plan.
The information that you enter on the Station screen indicates that the telephone exists and connects the features you want to enable on the telephone. With Communication Manager, you can enter extensions with punctuation on the command line. Punctuation is limited to hyphens and periods. Communication Manager cannot process a command, such as add station 431 4875. You must format a command as one of the following:
  • Add station 431-4875
  • Add station 431.4875
  • Add station 4314875
You cannot add AvyaSIP and AvyaSIPCC set types on Communication Manager 10.2 and later. To add J139, J159, J189, J189CC phones, use System Manager. For more information about adding these phones, see Administering Avaya Aura System Manager.
  1. To access the Station screen for the new telephone, do one of the following:
    • Type add station nnnn where nnnn is the extension for the new telephone.
    • Type add station next to automatically use the next available extension number.
  2. If you have Terminal Translation Initialization (TTI) enabled, you might receive the following error message when attempting to add a new station:
  3. If you receive an error message: 
    No station/TTI port records available; display capacity for their usage
    Do one of the following:
  4. Remove any DCP or analog Media Module that have no ports administered on them.
  5. Check if you are using TTI or any related feature, such as PSA or ACTR. Set the Terminal Translation Initialization (TTI) Enabled field on the Feature Related System Parameters screen to
    ADDITIONAL INFORMATION:
    Go to the Avaya Support website at http://support.avaya.com for current documentation, product notices, and knowledge articles related to the topic, or to open a service request. For more information on TTI, see Terminal Translation Initialization in Avaya Aura® Communication Manager Feature Description and Implementation Guide.
    For more information about the System Capacity screen, see Maintenance Commands for Avaya Aura® Communication Manager, Branch Gateways and Servers.
    By default, port 1720 is turned off to minimize denial of service situations on all IP softphones Release 5.2 and later. You can change this setting if you have root privileges on the system by typing the command: /opt/ecs/ sbin ACL 1720 on or off.
  6. Press Enter. When the system displays the Station screen, you see the extension number and some default field values.
    ADDITIONAL INFORMATION:
    The name you enter displays on called telephones that have display capabilities. Some messaging applications, such as INTUITY, recommend that you enter the last name of the user and their extension to identify the telephone. The name entered is also used for the integrated directory.
    Tip:
    To hide a name in the integrated directory, enter two tildes before the name when you assign it to the telephone. Set Display Character Set on the System Parameters Country-Options screen to
    Note:
    For 4610SW, 4620SW, 4621SW, and 4622SW, Sage, Spark, and 9600-series Spice telephones, the Name field is supported by Unicode language display. You must use MSA. For more information about Unicode language display, see Administering Unicode display. Unicode is also an option for the 2420J telephone when Display Character Set on the System Parameters Country-Options screen is Katakana. For more information about the 2420J, see 2420 Digital Telephone User's Guide.
    ADDITIONAL INFORMATION:
    The name you enter displays on called telephones that have display capabilities. Some messaging applications, such as INTUITY, recommend that you enter the last name of the user and their extension to identify the telephone. The name entered is also used for the integrated directory.
    Tip:
    To hide a name in the integrated directory, enter two tildes before the name when you assign it to the telephone. Set Display Character Set on the System Parameters Country-Options screen to
    Note:
    For 4610SW, 4620SW, 4621SW, and 4622SW, Sage, Spark, and 9600-series Spice telephones, the Name field is supported by Unicode language display. You must use MSA. For more information about Unicode language display, see Administering Unicode display. Unicode is also an option for the 2420J telephone when Display Character Set on the System Parameters Country-Options screen is Katakana. For more information about the 2420J, see 2420 Digital Telephone User's Guide.
  7. Press Enter to save your changes.
Related links
Connecting new telephones