Routing with multiple locations

Last Updated : Oct 07, 2026 |
Prolog information
Metadata
Keywords:
Before you begin
Be sure the Multiple Locations field on the System Parameters Customer-Options (Optional Features) screen is set to
  • , go to the Avaya Support website at http://support.avaya.com for more information.
    • To administer AAR and ARS, do the following:
    • For AAR, verify that either the Private Networking field or the Uniform Dialing Plan field is
    • For ARS, verify that the ARS field is
    You can define a location number for:
    • Remote Offices
    • Gateways
    • IP network regions, used by IP stations and IP trunks
    For information on how to administer the location per station, see the Administer location per station section.
    For information on the description of the Location field on the Stations with Off-PBX Telephone Integration screen, see the Avaya Aura® Communication Manager Screen Reference.
    When you set up multiple locations, you can define call routing that covers all locations as well as call routing specific to each individual location. Use your routing tables to define local routing for 911, service operators, local operator access, and all local calls for each location. Leave long-distance and international numbers that apply across all locations on the routing tables with Location field set to
    For example, we will use ARS to set up local call routing for two Communication Manager server locations. Our Chicago server is assigned to location 1, and our New York server is assigned to location 2.
    Our example shows a simple local dialing plan. Each location already contains location-specific routing tables. We’ll use route pattern 1 for local service calls and route pattern 2 for local HNPA calls in the Chicago location.
    Tip:
    Create location-specific routing by assigning different route patterns for each location.
    To define local calls for servers in Chicago and New York:
    1. Type change ars analysis location 1.
    2. Press Enter.
      STEP RESULT:
      The system displays the ARS Digit Analysis Table screen for location 1.
    3. Type the information for local dialed strings and service calls in each row on the screen.
      ADDITIONAL INFORMATION:
      In our example, for location 1 (Chicago) local HNPA calls:
      1. Type the appropriate digit in the Dialed String field.
      2. Type 7 in the Total Min field.
      3. Type 7 in the Total Max field.
      4. Type 2 in the Route Pattern field.
      5. Type hnpa in the Call Type field.
      ADDITIONAL INFORMATION:
      In our example, for location 1 (Chicago) local service calls:
      1. Type the appropriate digits in the Dialed String field.
      2. Type 3 in the Total Min field.
      3. Type 3 in the Total Max field.
      4. Type 1 in the Route Pattern field.
      5. Type svcl in the Call Type field.
    4. Press Enter to save your changes.
    5. Type change ars analysis 4 location 2.
    6. Press Enter.
      STEP RESULT:
      The system displays the ARS Digit Analysis Table for location 2.
    7. Type in the local HNPA and service call routing information for New York.
    8. Press Enter to save your changes.
      ADDITIONAL INFORMATION:
      See Automatic Routing in Avaya Aura® Communication Manager Feature Description and Implementation for more information on ARS.
      See Multiple Locations in Avaya Aura® Communication Manager Feature Description and Implementation for more information on the Multiple Locations feature.