The Fully Qualified Domain Name (FQDN) of the server hostname indicates the server on which the Avaya Workspaces for CRM softphone is installed. Obtain the FQDN from Avaya Support.
Use local session sharing (N)
The option to enable support for multiple tabs.
The values are the following:
N: Support for multiple tabs is disabled. Agents open digital and voice interactions in the same tab.
