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Using Avaya Workspaces for Avaya Oceana®
Checklist for setting up Avaya Workspaces
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No.
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Task
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Reference
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1
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Ensure that Avaya Workspaces is deployed and configured.
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See Deploying Avaya Oceana®.
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2
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Ensure soft phones and deskphones are registered.
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This step is not mandatory for agents who have only SMS, web chat, video, email, and messaging contact types.
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3
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Get your user name and password from your supervisor.
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Use the instructions and login credentials sent to you by email when your user profile is set up in Avaya Workspaces.
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