Retrieving a deferred email

Last Updated : Jul 23, 2018 |
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  1. Click the Deferred interactions icon (Deferred interactions).
    STEP RESULT:
    The system displays the deferred interactions.
  2. Click the Retrieve deferred email icon (Retrieve deferred email) on the interaction you want to retrieve.
    ADDITIONAL INFORMATION:
    The system removes the interaction from the deferred list and displays it as a work card.
    You can also retrieve draft email.
    If a deferred interaction has not been manually retrieved before the selected delay for time has expired, it is be re-presented to the agent. If this agent is unavailable, the deferred email is routed to the appropriate service.
    For administration of defer email limits, see Avaya Control Manager documentation.