Messaging platform capabilities

Last Updated : Mar 04, 2021 |
Note:
Supported features are dependent on the Social Messaging platforms and may change. Some features may not be available in Europe due to privacy regulations.
Feature
Description
WhatsApp
Facebook Messenger
Twitter DM
Text and emojis
Send and receive plain text messages and Unicode emojis.
Supported
Supported
Supported
Images, stickers, and GIFs
Displays images to the end-user.
Supported
Supported
Supported
The images are displayed inline in the Twitter application.
Links
Displays web links as buttons. Transform links into clear calls to action.
Supported
Supported
Supported
Locations and location requests
Send and receive geolocation messages.
Request the current location of the user.
Supported
Note:
WhatsApp groups or whatsApp end-users sending live location is not supported.
Supported
Location - shared as a URL.
Location request - shared as a static message.
Supported
Location - shared as a URL.
Reply
Suggests a few answers to reply to a message.
-
-
Suggest a few answers to reply to a message.
Compound messages
Send text, image, and multiple buttons or actions, in a single message.
Supported
Supported
Supported
Postback
Triggers events on the server when you click Send.
The server acts on the click and posts messages back to the user in response to the click.
-
Supported
Supported
Typing Status
Displays a typing indicator.
-
Supported
Supported
File, Audio, Video sharing
Displays files that can be shared by the agent and appears as a download link to the user.
-
Supported
Supported
Depending on the format of the file, an audio or video player may open to play the file. Alternatively, they are downloaded to the user's device.
Carousel
Sends a horizontally scrollable set of cards that can contain text, image, and action buttons.
Carousels support up to a maximum of 10 message items. Each message item must include a title and at least one supported action.
-
Supported
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