Avaya Workspaces provides agent desktop notifications. When the administrator configures agent desktop notifications, Avaya Workspaces agent settings utilize the notification system of the browser to send notifications. Avaya Workspaces sends agent desktop notifications even when you are on a different tab or in a different application.

In addition to agent desktop notifications, Avaya Workspaces supports reserve channel notifications. When an administrator configures you with a reserve channel, Avaya Workspaces displays a toast message on the Agent desktop to notify that you are activated on a reserve channel due to service overload. Similarly, Avaya Workspaces displays a toast message on the Agent desktop to notify that you are no longer activated on a reserve channel.

Avaya Workspaces does not display which channels are reserved and which reserve channel is activated or deactivated.