Keyboard shortcuts

Last Updated : Feb 22, 2022 |
Prolog information
Metadata
Keywords:
Shortcut key
Description
Ctrl+Shift+/
Show or hide the list of shortcut keys.
Ctrl+[
Cycle backward through Workspaces focus areas.
Ctrl+]
Cycle forward through Workspaces focus areas.
Ctrl+Alt+,
Open Settings page.
Ctrl+Alt+.
Open Help page.
Ctrl+Alt+k
Start Work and Go Ready.
Ctrl+Shift+f
Start Work and Go Not Ready.
Ctrl+Alt+l
Finish work.
Ctrl+Alt+o
Go Ready.
Ctrl+Alt+p
Go Not Ready.
Ctrl+Alt+j
Additional Work.
Ctrl+Alt+x
Exit or sign out.
Alt+m
Open Deferred Interaction List.
Ctrl+Alt+a
Open Address Book.
Ctrl+b
Accept an interaction.
Alt+x
Close an interaction.
Ctrl+Shift+h
Hold or unhold interaction.
Ctrl+h
Toggle consult hold.
Ctrl+Alt+t
Blind transfer interaction.
Ctrl+Shift+m
Display the menu for more options from the interaction card.
Alt+v
Display the menu for dialpad from the interaction card.
Alt+c
Display the menu for consult from the interaction card.
Alt+g
Complete the consultation as a conference.
Alt+j
Extend ACW.
Alt+z
Complete ACW.
Ctrl+Alt+s
After Contact Work (for Elite).
Ctrl+Alt+y
Start coaching agent.
Ctrl followed by b
Begin barge-in.
Ctrl+i
Defer an email.
Widget area shortcuts
Ctrl+Alt+1
Select the previous widget.
Ctrl+Alt+2
Select the next widget.
Sidebar area shortcuts
Ctrl+q
Select the previous item on the left sidebar.
Ctrl+j
Select the next item on the left sidebar.
Workcard selection
Ctrl followed by .
Select the next interaction card that can be focused.
Ctrl followed by ,
Select the previous interaction card that can be focused.
Important:
  • Avaya Workplace Client and Avaya Workspaces support keyboard shortcuts and use identical controls in both products. When you use Avaya Workplace Client and Avaya Workspaces on the same desktop client, there are shortcut conflicts where the same short cut affects both clients. If you do not want this behavior, Avaya recommends to turn-off Avaya Workplace Client shortcut(s) and only use Avaya Workspaces shortcuts at the client application for handling Oceana® routed, and non-Oceana® routed voice contacts.
  • For all Ctrl followed by shortcuts, you must release the Ctrl key before you press the next key.