Unable to fetch the list of templates

Last Updated : Jun 14, 2019 |
Prolog information
Metadata
Keywords:

Cause

The user is unable to fetch the list of templates due to network issues or unavailability of Omnichannel Data Provider (OCP) Data Server.

Solution

  1. Press F5 or refresh the browser.
  2. When the Network connectivity is up or the OCP Data Server is up, the system refetches templates from the server.