Replying to emails

Last Updated : Feb 28, 2021 |
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You can reply to emails by using the email widget.
  1. In the navigation menu, click the Email email icon.
    STEP RESULT:
    Avaya Workspaces for Avaya Oceana® displays the email widget.
  2. To respond to a customer email, click Reply or Reply All.
  3. In the To field, the application populates the email address.
    ADDITIONAL INFORMATION:
    Supervisors or agents can manually enter the destination email address. Otherwise, as you type, Avaya Workspaces for Avaya Oceana® displays auto complete suggestions from your enterprise (LDAP) directory.
    Note:
    Only those email addresses that you configured before displays in auto complete suggestions.
  4. In the message body, do the following:
    1. Type the message of the reply.
    2. To attach a file, click Attach File.
    3. To use an email template, select the required template from the Email Templates widget.
    4. To insert your signature, click Insert Signature.
    ADDITIONAL INFORMATION:
    Avaya Workspaces for Avaya Oceana® automatically adds the email signature to the message body if the Automatically insert my signature in all emails option is enabled earlier in the Settings widget.
  5. Click Send.